> ## Documentation Index
> Fetch the complete documentation index at: https://help.solvewise.org/llms.txt
> Use this file to discover all available pages before exploring further.

# Data privacy and your child's information in SolveWise

> SolveWise is COPPA-compliant and never sells data or shows ads. Learn exactly what information is collected, how it is used, and your rights as a parent.

SolveWise is built specifically for children and takes privacy seriously. This page summarizes what data SolveWise collects, how it's used, and your rights as a parent. For the full legal text, see the [Privacy Policy](https://solvewise.org/privacy).

## COPPA compliance

SolveWise complies with the Children's Online Privacy Protection Act (COPPA). Key protections:

* **Parental consent required** — all student accounts are created by a parent or guardian. Children cannot create accounts independently.
* **No PII in AI requests** — only the problem text is sent to the AI provider. No name, age, grade, or identifying information is included.
* **No advertising** — SolveWise never serves ads of any kind, and never uses student data for advertising purposes.
* **No data selling** — SolveWise does not sell personal information to anyone, ever.

## What data is collected

### Parent account data

Email address, hashed password, full name, zip code, and birth month/year (to verify age — day of birth is not collected).

### Student profile data

First name (only), grade level, username, hashed password, and learning activity: problems attempted, solutions viewed, hints used, quiz scores, mastery scores, and session timestamps.

SolveWise does **not** collect date of birth, age, email address, phone number, photo, or geolocation for students.

### Payment data

All payment processing is handled by Stripe (PCI-DSS compliant). SolveWise never stores credit card numbers or full payment details.

## How your data is used

| Use               | Details                                                                    |
| ----------------- | -------------------------------------------------------------------------- |
| Tutoring delivery | Problem text sent to AI provider (Anthropic) — no PII included             |
| Progress tracking | Quiz scores and session data stored to power the parent dashboard          |
| Billing           | Payment handled by Stripe; receipts sent to parent email                   |
| Error monitoring  | Technical errors logged for troubleshooting — no homework content included |
| Product analytics | Anonymized, non-identifiable usage data used to improve the product        |

## Data security

* All data is transmitted over encrypted HTTPS connections
* Each account can only access its own data — no cross-account visibility
* Secure session management protects your login
* Abuse prevention measures are in place to protect all accounts

## Your rights as a parent

You can at any time:

* **Review** the data collected about your child by signing in to the parent dashboard
* **Correct** any inaccurate data by updating the student profile
* **Deactivate** a student's profile (preserves data, removes access)
* **Permanently delete** a student's profile and all associated data from the parent dashboard
* **Request full data deletion** by emailing [support@solvewise.org](mailto:support@solvewise.org) — processed within 30 days

<Note>
  If you close your account, all data is retained for 12 months to allow reactivation. After 12 months of inactivity with no active subscription, all data is permanently deleted.
</Note>

## Contact for privacy questions

Email: [support@solvewise.org](mailto:support@solvewise.org)

SolveWise is operated by TPatel Finance LLC.